Saturday, June 19, 2010

Remote assistance a program could not start

If the remote assistance a program could not start and you find the following error in your event log:


Event Type:        Error

Event Source:    Remote Assistance

Event Category:                None

Event ID:              5251

Date:                     5/3/2010

Time:                     4:27:02 PM

User:                     N/A

Computer:          abc


The HelpAssistant account is disabled or missing, or the password could not be verified. Remote Assistance will be disabled. Restart the computer in safe mode and type the following text at the command prompt: sessmgr.exe -service.  If the problem persists, contact Microsoft Product Support.


For more information, see Help and Support Center at


The solution:

1. run sessmgr.exe -service

2. reboot the machine

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