If the remote assistance a program could not start and you find the following error in your event log:
Event Type: Error
Event Source: Remote Assistance
Event Category: None
Event ID: 5251
Date: 5/3/2010
Time: 4:27:02 PM
User: N/A
Computer: abc
Description:
The HelpAssistant account is disabled or missing, or the password could not be verified. Remote Assistance will be disabled. Restart the computer in safe mode and type the following text at the command prompt: sessmgr.exe -service. If the problem persists, contact Microsoft Product Support.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
The solution:
1. run sessmgr.exe -service
2. reboot the machine
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