Sunday, May 18, 2014

Official tools for log collection – Microsoft/HP/IBM/DELL/EMC

Microsoft

Microsoft Platform Support Reporting Tool - MPSRPT
http://support.microsoft.com/kb/823393
http://am.net/lib/tools/Microsoft/Tools/MPSRPT/

MPSReport replacement, Microsoft Diagnostic Tools (MSDT)
http://support.microsoft.com/kb/926079
http://blogs.technet.com/b/yongrhee/archive/2013/10/16/tool-mpsreports-replacement-as-of-oct-6th-2013.aspx

Microsoft advanced log gathering tools
Time Travel Tracing (iDNA)
http://www.thewindowsclub.com/microsoft-time-travel-tracing-diagnostic

Reference: This is how we troubleshoot Windows interoperability issues in the Open Specifications support team
http://blogs.msdn.com/b/openspecification/archive/2011/06/28/this-is-how-we-troubleshoot-windows-interoperability-issues-in-the-open-specifications-support-team.aspx

Server
Under OS environment

HP
1. Hewlett Packard Services Reporting Tool - HPSRPT
HP support in order to collect a whole lot of information (logs, config info, drivers rev's , san info ...) of a Windows (ia32, x64, IA64) system to help the support engineers troubleshoot customer issues.

IBM
1. IBM Dynamic System Analysis (DSA)
http://www-947.ibm.com/support/entry/portal/docdisplay?lndocid=serv-dsa
https://publib.boulder.ibm.com/infocenter/bladectr/documentation/topic/com.ibm.bladecenter.advmgtmod.doc/amm_r_ibm_dsa.html

DELL
1. DELL System E-Support Tool (DSET)
Dell System E-Support Tool (DSET) provides the ability to collect hardware, storage and operating system information from a Dell PowerEdgeTM  server.
This information is consolidated into a single System Configuration Report that can be used for troubleshooting or inventory collection of a system. The browser user interface provides a convenient means to view specific data through hierarchal menu trees.
http://support.dell.com/support/topics/global.aspx/support/en/dell_system_tool?c=us&cs=555&l=en&s=biz&~ck=anavml&DoNotRedirect=y

Without OS environment

HP
1. HP Service Pack for ProLiant (SPP)
http://www8.hp.com/us/en/products/server-software/product-detail.html?oid=5104018#!tab=features

2. HP SmartStart CD
http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome?sp4ts.oid=344318&ac.admitted=1400056294035.876444892.492883150

IBM
1. IBM Dynamic System Analysis (DSA) Bootable Edition
https://www-947.ibm.com/support/entry/portal/docdisplay?lndocid=MIGR-5071800

DELL
1. Dell 32 Bit Diagnostics
http://www.dell.com/support/troubleshooting/us/en/04/KCS/KcsArticles/ArticleView?c=us&l=en&s=bsd&docid=DSN_A9E3A15597A04AFBB02EE16785D39C5C

 

Storage

EMC

Gathering logs in host to trobleshoot the issue between host and storage
1. EMC Report - EMCREPORTS
https://community.emc.com/thread/90587 Print Friendly and PDF
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