Monday, January 16, 2012

PowerPoint 2010 Error - Faulting module path: C:\Windows\SysWOW64\ntdll.dll

PowerPoint 2010 Error - Faulting module path: C:\Windows\SysWOW64\ntdll.dll

The fault module ntdll.dll error related to Office applications may occur due to several reasons, among which the most common ones are listed below:


1. A faulty add-in enabled for Office applications:
   You may use application safe for each Office application to open for example open Run (press Windows key + R), type winword /safe, excel /safe for Word and Excel respectively. If it works fine, disable the add-ins using File > Options > Add-ins for each applications

2. Incompatible printer driver:
   Change the default computer printer to XPS Document Writer using Control Panel and verify the status.

3. Security software installed on the computer conflicting with Office applications:
   Enable Clean-boot then try to use Office application to find if any Non-Microsoft software is causing the issue.
   Note: enable Normal Start-up after troubleshooting.

4. Corrupt Windows User Profile:
   Create a new user profile and check if it prevents Office application crash.

Sourece:

http://answers.microsoft.com/en-us/office/forum/office_2010-office_install/powerpoint-2010-error/bb5b4e13-2ddf-4a1f-9826-ba426f9c88d1

http://answers.microsoft.com/en-us/office/forum/office_2010-office_install/office-products-crashed-upon-launch-0xc0000374/9eb1251f-5a7d-4401-a955-155ac432e6ea

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