Showing posts with label troubleshooting. Show all posts
Showing posts with label troubleshooting. Show all posts

Thursday, December 14, 2023

Sophos Firewall failed to access web admin console after upgrade from SFOS 19.0.3 MR-3-Build517 to SFOS 19.5.3 MR-3-Build652

After the upgrade, you still able to see the login page:
And also, you able to access Internet via the firewall:

But you failed to login the firewall web console: (Return a blank page)


You able to access firewall via SSH:

Solution:
Use SSH to login, then select "7" , then "R" to reboot the firewall.

Reference:

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Saturday, April 1, 2023

How to resolve Fortisandbox tac-report -l cannot show all contact on web CLI console download file?

 

How to resolve Fortisandbox tac-report -l cannot show all contact on web CLI console download file?

Solution: Use putty to connect to Fortisanbox via SSH. (Enable the SSH on port 1(administration port) under System -> Interfaces)

 

Remark: Disable the SSH after troubleshooting

 

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Sunday, March 26, 2023

Deepin troubleshooting

 

If you receive the following error:

- Mount snap "opera" (225) (snap "opera" assumes unsupported features: snapd2.43 (try to update snapd and refresh the core snap))

 

Solution:

sudo snap install core

 

If you receive the following error:

cannot install "core", "snapd": cannot install snapd snap on a model without a base snap yet

 

Solution:

sudo snap install core snapd

 

When you double click the opera-xxx.deb file to install it. It show the "Dependency on libgcc-s1 is missing..."

 

Solution:

sudo dpkg -i opera-xxx.deb

 

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Saturday, July 16, 2022

VooV Meeting and WeMeet troubleshooting

If you receive the following errors:




Delete those file at the following:
C:\Users\<Username>\AppData\Roaming\Tencent\VooVMeeting\Global\Database

腾讯会议
C:\Users\<Username>\AppData\Roaming\Tencent\WeMeet\Global\Database

Remark:
The proxy setting and also some saved setting will be removed. (You can backup the proxy setting by backup the file "proxy.dat")

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Friday, December 28, 2018

How to find a log of Microsoft Store on Windows 10?


Open Command Prompt and run “wscollect”

image


The logs will be store at your desktop:

image


Unzip it by using 7zip:

image

You will able access to those logs


#Logs

#Troubleshooting


Reference:

https://superuser.com/questions/1257486/windows-10-app-store-where-are-logs

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Saturday, December 1, 2018

Netgear R6400 - WiFi 5GHz channel disappear regularly

Symptom:

5GHz channel disappear after few days 


Solution:

change the wireless channel to another less interface with nearby AP.


Reference:

https://kb.netgear.com/25182/Resolving-poor-5GHz-wireless-range-signal-from-my-NETGEAR-router

https://kb.netgear.com/25057/NETGEAR-Range-Extender-is-not-detecting-the-5GHz-wireless-band-of-the-NETGEAR-router-or-the-5GHz-connection-is-intermittent

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Saturday, February 4, 2017

Windows 10 Insider Preview (Creators Update) Build 15025 for PC (64bits OS only) and Mobile released on Fast Ring (For PC: It takes time or effort to upgrade)

I have upgrade successfully from 15014 to 15025 after 1 day on Lenovo W510 laptop

image

For the other testing machine X220, I fresh install the build 15002 on it, but I still need to do the following steps to upgrade successfully

 

  1. Change the service "Delivery Optimization" startup type to disable

image

      2. Reboot

      3. Run the batch file (Windows Update Reset Script) download from http://windowsreport.com/windows-update-problems-fix-windows-update-reset-script/

      4.  Upgrade successfully

image

 

Reference:

http://sihmar.com/fix-windows-10-build-15025-download-stuck-0-issues/

http://windowsreport.com/windows-10-build-15025-bugs/

 

For the Windows 10 Insider Preview 15025 for mobile, I able to upgrade my Nokia Lumia 636 form 15014 to 15025:

image

image

 

I still waiting for the 15025 32bits ISO release for upgrade my Chuwi Vi8 plus tablet since it cannot upgrade via Windows update for this build release.

For more detail about the 32bits arrangement of this build, please refer https://blogs.windows.com/windowsexperience/2017/02/01/announcing-windows-10-insider-preview-build-15025-pc/#84piAFZZUjOUphGm.97

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Sunday, May 1, 2011

Remote desktop login and disconnect the connection

When using the remote desktop to login a Windows XP, it will disconnect the network connection and the connection will be resume after few sec. But you will only see the windows login again.

Solution: reinstall the display card driver.

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Thursday, April 15, 2010

刪除不存在的硬體裝置

http://ithelp.ithome.com.tw/question/10012616

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Enable Office communicator clients logs

Set the following registry key on the client machine:

 

HKEY_Current_user\software\microsoft\tracing\uccp\communicator\enablefiletracing  Set this key to 1

 

After that, exit Office Communicator completely and then go back in and wait for the error to come back.  A log file should be generated in the %userprofile%\tracing folder.

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Thursday, March 18, 2010

GPO troubleshooting

GPO troubleshooting

http://blogs.technet.com/grouppolicy/archive/2010/02/24/troubleshooting-group-policy.aspx

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Monday, February 22, 2010

Received Email change to plain text automatically

If the receipt set the following setting in his/her outlook,

 

To turn on the Read all standard mail in plain text option in Outlook 2003, follow these steps:

  1. Start Outlook 2003.

  2. On the Tools menu, click Options.

  3. On the Preferences tab, in the E-mail area, click E-mail Options.

  4. In the Message handling area, click to select the Read all standard mail in plain text check box.

    Note By default, the Read all standard mail in plain text option is turned off.

To turn on the Read all standard mail in plain text option in Outlook 2007, follow these steps:

  1. Start Outlook 2007.

  2. On the Tools menu, click Trust Center, and then click E-mail Security.

  3. Under Read as Plain Text, click to select the Read all standard mail in plain text check box.

  4. To include messages that are signed with a digital signature, click to select the Read all digitally signed mail in plain text check box.

When the Read all standard mail in plain text option is turned on, you receive the following notification on the InfoBar at the top of the e-mail message:

This message was converted to plain text.

Note If you decide to view the plain text message in its original format, click the InfoBar, and then select Display as HTML or Display as Rich Text.

 

For more information:

How to view all e-mail messages in plain text format

http://support.microsoft.com/?scid=kb%3Ben-us%3B831607&x=5&y=19

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Thursday, February 18, 2010

Microsoft Product Support Reports utility (Windows Server 2003/2008)

Download the scripted system configuration gathering tools. The Microsoft Product Support Reports utility facilitates the gathering of critical system and logging information used in troubleshooting support issues.

 For more information:


http://www.microsoft.com/downloads/details.aspx?familyid=cebf3c7c-7ca5-408f-88b7-f9c79b7306c0&displaylang=en


http://blogs.technet.com/askperf/archive/2009/05/01/two-minute-drill-the-new-mps-reports.aspx   


http://www.gilham.org/Blog/Lists/Posts/Post.aspx?List=aab85845%2D88d2%2D4091%2D8088%2Da6bbce0a4304&ID=562

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Wednesday, September 23, 2009

Remote Desktop Services troubleshooting

http://ts.veranoest.net/ Print Friendly and PDF
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